Return & Refund Policy

At Pratichhaya, we take great care to ensure that every saree is thoroughly inspected and carefully packed before it is dispatched. As each saree is a delicate and premium product, we accept returns only in genuine cases where the product received is damaged, defective, or incorrect.

Return Eligibility

• The product received is damaged.
• The product has a manufacturing defect.
• You have received an incorrect product.
• The return request must be raised within 3 days of receiving your order.
• To be eligible, the product must be unused, unwashed, unworn, with all original tags attached, returned in its original packaging, and in the same condition in which it was delivered.

Non-Returnable Items

• Change of mind.
• Colour variations due to screen settings or photography.
• Personal preference regarding fabric, texture, or design.
• Incorrect orders placed by the customer.
• Products that have been worn, washed, altered, or damaged after delivery.

How to Request a Return

To request a return, please contact us within 3 days of delivery by sharing your Order Number and clear images of the damaged, defective, or incorrect product.

• Email: pratichayya@gmail.com
• WhatsApp: +91 9537000285

Once your request has been reviewed and approved, Pratichhaya will initiate the return process from our end. Please do not send the product back without receiving confirmation from our team.

Inspection & Refund

Once the returned product is received, it will be inspected by our quality team. If the return is approved, your refund will be processed to your original payment method.

Please allow 10–15 business days for the refund to be processed and reflected in your account. The exact timeline may vary depending on your bank or payment provider.